be99 Terms and Conditions

1. Introduction

Welcome to be99. These Terms and Conditions ("Terms") govern your access to and use of the be99 platform, including all games, betting services, payment features, and any other services offered through be99.io. By registering an account on be99, you confirm that you have read, understood, and agreed to these Terms in full.

be99 is an online betting and gaming platform operated under a valid gaming licence. These Terms form a legally binding agreement between you (the player) and be99. If you do not agree with any part of these Terms, you must not use the be99 platform.

These Terms apply to all players using be99, regardless of how they access the platform — whether through a mobile browser, the be99 app, or any other method. The Terms are written in plain English so that every player can understand their rights and responsibilities when using be99.

2. Eligibility

To register and use be99, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age.
• You must be legally permitted to participate in online betting and gaming under the laws applicable to you.
• You must not be a resident of any jurisdiction where online gambling is prohibited.
• You must not be acting on behalf of another person when registering or placing bets on be99.
• You must not be a current employee, contractor, or close family member of a be99 employee.

be99 reserves the right to request identity verification documents at any point. If you cannot provide satisfactory verification, be99 may suspend or close your account. Age verification is taken seriously — any account found to belong to a person under 18 will be closed immediately and any balance held will be forfeited.

3. Your Account

3.1 Registration

When you register on be99, you must provide accurate, complete, and up-to-date information. This includes your real name, date of birth, phone number, and any other details requested during the registration process. Providing false information is a breach of these Terms and may result in account closure.

3.2 One Account Per Player

Each player is permitted to hold only one active be99 account. Duplicate accounts — identified by matching name, phone number, device fingerprint, IP address, or payment method — will be suspended. Any bonuses claimed across multiple accounts will be voided, and be99 reserves the right to close all associated accounts without notice.

3.3 Account Security

You are responsible for keeping your be99 login credentials confidential. Do not share your password with anyone. be99 will never ask for your password via email, chat, or phone. If you suspect unauthorised access to your account, contact be99 support immediately. be99 is not liable for losses resulting from unauthorised access caused by your failure to keep credentials secure.

3.4 Account Closure

You may close your be99 account at any time by contacting support. be99 may also close or suspend your account if you breach these Terms, if required by law, or if your account shows signs of fraudulent activity. Any pending withdrawals at the time of closure will be processed in accordance with these Terms, subject to verification.

4. Deposits

be99 accepts deposits via bKash, Nagad, and Rocket. All deposits are processed in Bangladeshi Taka (BDT). Deposits are credited to your be99 account balance instantly upon confirmation of the transfer.

• Minimum deposit amounts may apply and will be displayed at the time of transaction.
• be99 does not charge platform fees on standard deposits.
• You may only deposit funds from payment accounts registered in your own name.
• Deposits made from third-party accounts will be reversed and the associated be99 account may be suspended.
• be99 reserves the right to request proof of payment method ownership at any time.

If a deposit does not appear in your be99 balance within a reasonable time after the transfer is confirmed on your end, contact be99 support with your transaction reference number. Our team will investigate and resolve the issue promptly.

5. Withdrawals

Withdrawals from be99 are processed to the same payment method used for your most recent deposit — bKash, Nagad, or Rocket. This policy exists to prevent money laundering and to protect our players.

• Most withdrawal requests are processed within 15 minutes under normal operating conditions.
• Withdrawals are only available to verified accounts. If your account has not been verified, complete verification before requesting a withdrawal.
• be99 does not charge platform fees on standard withdrawals.
• Minimum and maximum withdrawal limits apply and are displayed in your account settings.
• be99 reserves the right to delay a withdrawal for additional verification if the transaction triggers our fraud detection systems.

If your withdrawal is delayed beyond the standard processing time, contact be99 support with your withdrawal reference. We aim to resolve all withdrawal queries within one business hour.

6. Betting Rules

6.1 General Betting

All bets placed on be99 are subject to the specific rules of the game or event being wagered on. By placing a bet, you confirm that you understand and accept the applicable rules. be99 displays the rules for each game and betting market within the platform.

6.2 Bet Acceptance

A bet is only confirmed once be99 has accepted it and issued a confirmation. Bets that are not confirmed — due to connectivity issues, system errors, or insufficient balance — are not valid. be99 is not responsible for bets that fail to register due to circumstances outside our control.

6.3 Errors and Malfunctions

In the event of a technical error, system malfunction, or obvious pricing mistake on be99, the platform reserves the right to void affected bets and return stakes to players. be99 will communicate any such action to affected players via their registered contact details.

6.4 Live Betting

Live betting markets on be99 — including live volleyball, cockfighting, and other real-time events — are subject to rapid odds changes. Bets are accepted at the odds displayed at the time of confirmation. be99 is not responsible for odds changes that occur between the time you initiate a bet and the time it is confirmed.

7. Bonuses and Promotions

be99 offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to the following general conditions, in addition to any specific terms attached to individual promotions:

• Bonuses are credited to your be99 account as bonus funds, not withdrawable cash, until wagering requirements are met.
• Wagering requirements specify how many times the bonus amount must be wagered before it can be converted to withdrawable funds.
• Bonuses are valid for a limited time. Unused bonus funds expire at the end of the stated validity period.
• Only one bonus may be active on your be99 account at a time, unless otherwise stated in the promotion terms.
• be99 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Bonuses obtained through fraudulent means — including duplicate accounts or false information — will be voided.

If you have a question about a specific be99 bonus or promotion, contact our support team before claiming it. Our team will clarify the applicable terms so you can make an informed decision.

8. Prohibited Activities

The following activities are strictly prohibited on be99. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Using automated software, bots, or scripts to place bets or interact with the be99 platform.
• Colluding with other players to manipulate game outcomes or exploit bonus structures.
• Exploiting software bugs, errors, or vulnerabilities for financial gain.
• Using be99 for money laundering or any other illegal financial activity.
• Registering multiple accounts to claim bonuses more than once.
• Providing false identity information during registration or verification.
• Attempting to access another player's be99 account without authorisation.
• Engaging in any activity that disrupts the normal operation of the be99 platform.

9. Privacy and Data

be99 collects and processes personal data in accordance with our Privacy Policy. By using be99, you consent to the collection and use of your data as described in that policy. Key points include:

• be99 collects the personal information you provide during registration and verification.
• Your data is used to operate your account, process transactions, and comply with legal obligations.
• be99 does not sell your personal data to third parties.
• be99 uses industry-standard encryption to protect your data in transit and at rest.

For full details on how be99 handles your personal information, please read our Privacy Policy.

10. Responsible Gaming

be99 is committed to promoting responsible gaming. We provide tools that help players manage their gambling activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available to all be99 players from within their account settings.

If you believe your gambling is causing harm to yourself or others, we strongly encourage you to use be99's self-exclusion feature or contact our support team. be99 support is trained to handle responsible gaming concerns with care and without judgment.

For full details on the responsible gaming tools available on be99, visit our Responsible Gaming page.

11. Limitation of Liability

To the fullest extent permitted by applicable law, be99 shall not be liable for any direct, indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to:

• Losses resulting from betting outcomes.
• Losses caused by platform downtime, technical errors, or connectivity issues beyond be99's reasonable control.
• Losses resulting from unauthorised access to your account due to your failure to maintain credential security.
• Losses arising from your reliance on information displayed on be99 that contains errors.

be99 makes reasonable efforts to ensure the platform is available and functioning correctly at all times. However, we do not guarantee uninterrupted access and are not liable for losses caused by scheduled or unscheduled maintenance periods.

12. Changes to These Terms

be99 reserves the right to update or modify these Terms and Conditions at any time. When we make material changes, we will notify players via the email address or phone number registered to their be99 account, and we will update the "Last Updated" date at the top of this page.

Your continued use of be99 after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using be99 and may request account closure by contacting our support team.

13. Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point before using be99, please contact our support team. We're available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly within the be99 platform after login.
• FAQ: Visit our FAQ page for answers to common questions.

be99 support aims to respond to all email queries within one business hour. For urgent account issues, live chat is the fastest way to reach us.