Privacy

be99 Privacy Policy

Your privacy matters to us. This page explains exactly what personal data be99 collects, why we collect it, how we use it, and the rights you have over your own information.

Last Updated: January 2025

How be99 Handles Your Privacy

These cards cover the most important points from the be99 Privacy Policy. The full policy is below — please read it carefully.

What We Collect

be99 collects the information you provide when registering — name, phone number, date of birth — plus transaction data and device information generated when you use the platform. We only collect what we actually need.

Why We Use It

Your data is used to operate your be99 account, process deposits and withdrawals, verify your identity, prevent fraud, and comply with our licensing obligations. We do not use your data for purposes beyond what is described in this policy.

Who We Share It With

be99 does not sell your personal data. We share data only with trusted service providers who help us operate the platform — such as payment processors — and with regulatory authorities when legally required.

How We Protect It

All data transmitted between your device and be99 is encrypted using industry-standard TLS. Sensitive account data is stored in encrypted form. be99 conducts regular security reviews to keep your information safe.

Your Rights

You have the right to access, correct, or request deletion of your personal data held by be99. You can also object to certain types of processing. Contact be99 support to exercise any of these rights — we respond within a reasonable timeframe.

Cookies

be99 uses cookies to keep you logged in, remember your preferences, and understand how players use the platform. You can manage cookie settings through your browser. Disabling certain cookies may affect platform functionality.

1. Introduction

This Privacy Policy explains how be99 ("we", "us", "our") collects, uses, stores, and protects the personal information of players who register and use the be99 platform at be99.io. We take your privacy seriously, and this document is written in plain language so you know exactly where you stand.

By creating a be99 account or using any part of the be99 platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, please do not use be99.

This policy applies to all players using be99, regardless of whether they access the platform through a mobile browser, the be99 app, or any other method. It covers all personal data processed in connection with your use of be99.

Last Updated: This Privacy Policy was last reviewed and updated in January 2025. We recommend checking this page periodically for any changes.

2. Data We Collect

be99 collects personal data in two main ways — information you provide directly, and information generated automatically when you use the platform. Here is a breakdown of what we collect:

Category Examples Source
Identity Data Full name, date of birth, national ID number Provided by you at registration or verification
Contact Data Phone number, email address Provided by you at registration
Financial Data bKash / Nagad / Rocket account number, transaction history Provided by you when depositing or withdrawing
Technical Data IP address, device type, browser type, operating system Collected automatically when you use be99
Usage Data Pages visited, games played, bets placed, session duration Collected automatically via platform analytics
Verification Data Copies of identity documents submitted for KYC Provided by you during account verification

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or our licensing obligations.

3. How We Collect Your Data

3.1 Directly From You

Most of the personal data be99 holds about you comes directly from you. This includes information you enter when registering your be99 account, completing identity verification, making a deposit or withdrawal, contacting our support team, or participating in promotions.

3.2 Automatically

When you use the be99 platform, certain technical and usage data is collected automatically. This includes your IP address, the type of device and browser you are using, the pages you visit within be99, and the actions you take — such as games played and bets placed. This data is collected using cookies and similar tracking technologies.

3.3 From Third Parties

In some cases, be99 may receive data about you from third parties. For example, our payment processors may share transaction confirmation data with us, and identity verification services may share the results of document checks. We only receive data from third parties where it is necessary for operating your be99 account.

4. How We Use Your Data

be99 uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

  • Account management: To create, maintain, and manage your be99 account, including processing logins and account updates.
  • Transaction processing: To process deposits, withdrawals, and any other financial transactions on be99.
  • Identity verification: To verify your age and identity in compliance with our licensing requirements and anti-money laundering obligations.
  • Fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited behaviour on be99.
  • Customer support: To respond to your queries, complaints, and support requests.
  • Responsible gaming: To monitor your gaming activity and provide responsible gaming tools where appropriate.
  • Platform improvement: To analyse how players use be99 and improve the platform's features, performance, and user experience.
  • Legal compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities.

Marketing: be99 may send you promotional messages about offers and new features via your registered phone number. You can opt out of marketing messages at any time by contacting [email protected].

5. Sharing Your Data

be99 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the following limited circumstances:

5.1 Service Providers

We share data with trusted third-party service providers who help us operate the be99 platform. This includes payment processors (bKash, Nagad, Rocket), identity verification providers, fraud detection services, and IT infrastructure providers. These providers are contractually required to handle your data securely and only for the purposes we specify.

5.2 Regulatory and Legal Requirements

be99 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts when required to do so by law, or when we believe disclosure is necessary to protect the rights, property, or safety of be99, our players, or others.

5.3 Business Transfers

In the event that be99 is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify affected players before any such transfer takes place and before your data becomes subject to a different privacy policy.

We never sell your data: be99 will never sell your personal information to advertisers, data brokers, or any other third party for commercial gain.

6. Data Security

be99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:

  • TLS encryption for all data transmitted between your device and be99 servers.
  • Encrypted storage of sensitive account and financial data.
  • Access controls that restrict internal access to personal data on a need-to-know basis.
  • Regular security audits and vulnerability assessments of the be99 platform.
  • Two-factor authentication options for player accounts.

While be99 takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your be99 account and never share your login credentials with anyone.

Suspected breach? If you believe your be99 account has been accessed without your authorisation, contact [email protected] immediately. We will investigate and take appropriate action.

7. Data Retention

be99 retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. Specifically:

  • Account and identity data is retained for a minimum of five years after account closure, in line with anti-money laundering regulations.
  • Transaction records are retained for a minimum of five years for financial compliance purposes.
  • Support communications are retained for two years after the query is resolved.
  • Technical and usage data collected via cookies is retained for up to 12 months.

After the applicable retention period, your data is securely deleted or anonymised. If you request account closure, be99 will begin the deletion process for data that is no longer required to be retained by law.

8. Cookies and Tracking

be99 uses cookies and similar technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit be99. Here is how we use them:

Cookie Type Purpose Can Be Disabled?
Essential Cookies Keep you logged in, maintain session security, enable core platform functions No — required for be99 to function
Preference Cookies Remember your language, display settings, and other preferences Yes — via browser settings
Analytics Cookies Understand how players use be99 to improve the platform Yes — via browser settings
Security Cookies Detect and prevent fraudulent activity and unauthorised access No — required for account security

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect how be99 works on your device. be99 does not use third-party advertising cookies.

9. Your Privacy Rights

As a be99 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your request and we will respond within a reasonable timeframe.

9.1 Right of Access

You have the right to request a copy of the personal data be99 holds about you. We will provide this in a clear, readable format.

9.2 Right to Rectification

If any personal data be99 holds about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details directly from within your be99 account settings.

9.3 Right to Erasure

You may request that be99 delete your personal data. We will action this request where we are not legally required to retain the data. Note that some data must be kept for regulatory compliance even after account closure.

9.4 Right to Object

You have the right to object to be99 processing your personal data for marketing purposes. You can opt out of marketing communications at any time by contacting [email protected].

9.5 Right to Data Portability

Where technically feasible, you may request that be99 provide your personal data in a structured, machine-readable format so you can transfer it to another service.

Identity verification required: To protect your privacy, be99 will verify your identity before actioning any data rights request. This ensures we only release or modify data at the request of the account holder.

10. Minors

be99 is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a be99 account belongs to a minor, we will close the account immediately and delete all associated personal data, subject to any legal retention obligations.

If you believe a minor has registered on be99, please contact us immediately at [email protected]. We take this seriously and will act swiftly on any such report.

11. International Data Transfers

be99 primarily processes and stores your personal data within the region. In some cases, data may be transferred to or processed by service providers located in other countries. Where such transfers occur, be99 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this policy.

By using be99, you consent to the transfer of your personal data as described in this section. If you have questions about international data transfers, contact us at [email protected].

12. Changes to This Policy

be99 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you via your registered phone number or email address, and we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of be99 after any changes are posted constitutes your acceptance of the updated policy. The most current version is always available at be99.io/privacy-policy.

Stay informed: Bookmark this page and check back whenever you receive a notification about policy updates. Understanding how be99 handles your data helps you stay in control of your privacy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way be99 handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live Chat: Available within the be99 platform after login.
  • FAQ: Visit our FAQ page for answers to common questions.

For data rights requests specifically — such as access, correction, or deletion — please email [email protected] with the subject line "Data Rights Request" and include your registered phone number so we can verify your identity promptly.

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